Sad, But True, (but Funny!)

True Tales of Tech Support

Anytime you feel dumb, don't worry. Check out the following excerpts from various computer manufacturer's customer support techs;

- caller complains that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in.

- customer was asked to send a copy of her defective flppy disks. A few days later a letter arrived from the customer along with photo-copies of the floppies.

- tech advised customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on, and was heard putting the phone down, getting up and crossing the room to close the door to his room.

- customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.

- customer called to complain that his keyboard no longer worked. Said he called the day before and a tech suggested he clean the keyboard. Problem: he had cleaned it by filling up his tub with soap and water and soaking the keyboard, then removing all the keys and washing them individually.

- caller tells tech she couldn't get her new computer to turn on. After ensuring the computer was plugged in, the tech asked her what happened when she pushed the power button. Her response, "I pushed and pushed on the foot pedal and nothing happens." The "foot pedal" turned out to be the computer's mouse.

- customer calls tech support to say her brand-new computer wouldn't work. She said she unpacked the unit, plugged it in, and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked "What power switch?"

- True story:

Caller: "Hello, is this Tech Support?"

Tech : "Yes, it is. How may I help you?"

Caller: "The cup holder on my PC is broken and still under warranty. How do I go about getting it fixed?

Tech : "I'm sorry, but did you say a cup holder?"

Caller: "Yes, it's attached to the front of my computer."

Tech : "Please excuse me if I seem a bit stumped, It's because I am. Did you receive this as part of a promotional, at a trade show? How did you get this cup holder? Does it have any trademark on it?"

Caller: "It came with my computer, I don't know anything about a promotion. It just has '32X' on it."

At this point the Tech Rep had to mute the caller, because he couldn't stand it. The caller had been using the load drawer of the CD-ROM drive as a cup holder, and snapped it off the drive!

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